Terms and conditions

Version: September 2026 – template, to be reviewed before publication.

§ 1 Scope

These terms and conditions apply to all contracts between Klarprofil GmbH (Platzhalter) (hereinafter "Klarprofil") and its customers concerning the checking and submission of online reviews. The offer is aimed exclusively at businesses within the meaning of § 14 BGB.

§ 2 Subject of the service

Klarprofil checks the reviews named by the customer against the policies of the respective platform operator, prepares the report, submits it via the intended reporting channels, follows up on the case and documents it. The decision on the removal of a review rests solely with the platform operator. Klarprofil owes the diligent execution of the procedure, not the occurrence of a specific result. Legal advice is not part of the service.

§ 3 Free first check

The first check of a business profile is free and non-binding. It represents an assessment based on experience and does not give rise to any claim to a specific result.

§ 4 Conclusion of contract

The contract is concluded when the customer confirms the reviews selected for submission and Klarprofil accepts the order in text form.

§ 5 Customer cooperation

The customer warrants that the information provided – in particular regarding missing customer contact or a conflict of interest – is accurate to the best of their knowledge and provides suitable evidence on request.

§ 6 Remuneration

For individual removals, remuneration is due exclusively for reviews that are no longer publicly visible as a result of the submission. The price per review agreed before the order is decisive. For ongoing packages the agreed monthly fee applies; these packages can be cancelled monthly. All prices are exclusive of statutory VAT.

§ 7 Reappearance of a review

If a review that has already been billed reappears within twelve months, Klarprofil resubmits it without additional remuneration. A refund is excluded.

§ 8 Liability

Klarprofil is liable without limitation in cases of intent and gross negligence and for injury to life, body or health. In cases of slight negligence Klarprofil is only liable for breaches of essential contractual obligations, limited to the foreseeable damage typical for the contract. Klarprofil assumes no liability for decisions of the platform operator.

§ 9 Confidentiality and data protection

Both parties treat information obtained in the course of the cooperation as confidential. Personal data is processed in accordance with our privacy policy.

§ 10 Final provisions

The law of the Federal Republic of Germany applies. The place of jurisdiction is, where permissible, the registered office of Klarprofil. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.